# Sensu Integration with Jira Service Management

**URL:** <https://discourse.sensu.io/t/sensu-integration-with-jira-service-management/2485>\
**Category:** Sensu Go\
**Created:** [March 8, 2021, 3:10am UTC](https://discourse.sensu.io/t/sensu-integration-with-jira-service-management/2485 "2021-03-08T03:10:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![username123](https://avatars.discourse-cdn.com/v4/letter/u/7ba0ec/32.png) [@username123](https://discourse.sensu.io/u/username123)\
**Post date:** [March 8, 2021, 3:10am UTC](https://discourse.sensu.io/t/sensu-integration-with-jira-service-management/2485/1 "2021-03-08T03:10:25Z")

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Is it possible to integrate sensu with Jira Service Management in a disconnected environment (no access to internet) ? We’d like dynamic case creation with the use of sensu agents if possible. If so, where can I find instructions on doing so? Thank you!

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**Author:** ![calebhailey](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.sensu.io/calebhailey/32/46_2.png) [@calebhailey](https://discourse.sensu.io/u/calebhailey)\
**Post date:** [March 9, 2021, 10:31pm UTC](https://discourse.sensu.io/t/sensu-integration-with-jira-service-management/2485/2 "2021-03-09T22:31:57Z")

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Have you looked at the [official JIRA integration](https://bonsai.sensu.io/assets/sensu/sensu-jira-handler)? I’m not sure what JIRA Service Management is, but our handler supports both the flagship JIRA product as well as JIRA ServiceDesk and it should work with on-prem JIRA via the `--jira-url` flag.

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**Author:** ![username123](https://avatars.discourse-cdn.com/v4/letter/u/7ba0ec/32.png) [@username123](https://discourse.sensu.io/u/username123)\
**Post date:** [March 9, 2021, 11:21pm UTC](https://discourse.sensu.io/t/sensu-integration-with-jira-service-management/2485/3 "2021-03-09T23:21:59Z")

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Hey Caleb,

Jira service management is essentially the same thing as jira service desk, just the next generation of it. I’ve taken a look at the documentation and since our machines are not connected to the internet ive followed the following steps:

also let’s assume these are the following variables:

- main page url for jira : [http://123.123.123.123:8080](http://123.123.123.123:8080)
- admin user: admin\_user
- admin pass: 123123
- jira project key: KEY

1. Download the tarball file for the Linux amd64 and upload it to a file repository in red hat satellite. I’ve verified that I can curl and download the tar file onto my machine via the http url.
2. Created a sensu asset pointing the url to the Tarbal file location in red hat satellite along with the checksum
3. Created a sensu handler pointing to the created sensu asset and following command: sensu-jira-handler --jira-issue-type Bug --jira-issue-description “{{.Entity.Name}}/{{.Check.Name}}: {{.Check.State}}” --jira-project-key KEY --jira-url “[http://123.123.123.123:8080](http://123.123.123.123:8080)” --jira-username “admin\_user” --jira-password “123123”

I’m expecting a ticket to be created when an event is in a “warning” or “critical” state however I am not seeing anything in Jira.

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<div class="post-metadata">

**Author:** ![calebhailey](https://sea2.discourse-cdn.com/flex016/user_avatar/discourse.sensu.io/calebhailey/32/46_2.png) [@calebhailey](https://discourse.sensu.io/u/calebhailey)\
**Post date:** [March 10, 2021, 6:04pm UTC](https://discourse.sensu.io/t/sensu-integration-with-jira-service-management/2485/4 "2021-03-10T18:04:55Z")

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Thanks for the clarification RE: ServiceDesk / Service Management. Our JIRA integration currently [1] requires a licensed Sensu installation, so I suspect if you checked the Sensu logs you might see an error log indicating that a license is required. A trial license will work (for testing purposes at least), which you can get here:

> **[Sensu | Pricing](https://sensu.io/pricing)**
>
> Simple pricing for your SMB or enterprise.

Could you give it another try with a trial license and let us know if the integration works for you?

[1]: we are actively considering making these licensed integrations work with the Sensu Go free tier (i.e. “free up to your first 100 nodes”), so there’s a chance that this integration and other licensed integrations will not require a license for free tier users in the near future.